Beauty Services
- Do I need an appointment?
- How do I book an appointment?
- Why do I need to be a member to book an appointment?
- What is your cancellation policy?
- How can I cancel or modify my Sephora Beauty Service - Gold Full Face appointment?
- Can I change or upgrade my service once I get to the store?
Beauty Pass Sale
- Can I still earn my points during the sale?
- What is the code for the Sale?
- Is there a minimum spend to get the discount?
- Can I still redeem my points during the sale?
- Are samples available during the sale?
- Can I apply the code on discounted items?
Service
Orders
- Purchases with Sephora USA.
- How do I know if my order went through?
- I am facing problems ordering through my mobile app
- Can I purchase items in bulk?
- What do I do if I receive a faulty item or have a problem with an item ordered?
- How do I get a Tax Invoice?
Payment
- What is PromptPay?
- Is there a maximum order amount for Cash On Delivery?
- Can I change the Payment Method of my order?
- How can I get Refund after I no longer want paid products?
- What if my Payment has failed?
- Is it safe and secure to shop at Sephora.co.th?
Shipping and Delivery
- I was not/ am not available to receive my parcel upon delivery?
- Can I collect my online order directly from a Sephora Store?
- Am I able to choose what time my parcel gets delivered?
- Do you process orders during Public Holidays?
- What happens if I'm not available to receive my package upon delivery?
- What should I do if there's a delay in my delivery?
Returns
- Am I able to return an item bought from Sephora in another country?
- What do I do if I had an allergic reaction?
- What if my item was missing, incorrect, damaged, or faulty?
- What is the return process?
- What is the policy in returning items at Sephora store?
- Can I return items purchased online at a Sephora store?
Account
Beauty Pass
- How do I redeem my Beauty Pass Rewards?
- I signed up as a Beauty Pass Member in one of the Sephora stores. Do I need to sign up online again?
- I signed up as a Beauty Pass Member in one of the Sephora stores. How can I activate my Beauty Pass Membership online?
- I forgot to flash my virtual Beauty Pass Pass in store. How do I go about getting the points for that purchase credited to my account?
- Can I earn points when I shop in overseas Sephora stores?
- Can I redeem rewards when I shop in overseas Sephora stores?
Clean at Sephora
- Why is the "Clean at Sephora" programme undergoing changes?
- What are the benefits of the new seals in the "Clean at Sephora" programme?
- Who is the team Sephora partnered with to define the seals?
- How are the new seals different from the old versions?
- What are the changes being made to the "Clean at Sephora" programme?
- How do the new seals differ from the previous "Good For" seal seen in Sephora stores in Europe and "Planet Positive" seal seen in Sephora stores located in the US, South East Asia and Oceania?
Store
- What is the policy in returning items at Sephora store?
- Am I able to return an in-store purchase online?
- Where are your store locations?
- How do I book for a Beauty Service?
- How do I know if the booking I made is successful?
- What are "Flash Make Over"?
Cross-Border Benefits
- How do I earn points when I shop overseas?
- What privileges am I able to enjoy cross-border?
- At what rate do I earn Beauty Pass points, when I shop in each country?
- Am I able to redeem my birthday offers and welcome gifts cross-border?
- Will my cross-border in-store purchases count towards my tier spend accumulation?
- I don’t have access to my Sephora App now and cannot remember my Beauty Pass Membership Number. How can I earn points or redeem rewards?
Others
- What is the length of a product's life cycle?
- Why was my review rejected?
- How do I write a good review?
- Do I earn points for reviewing products?
- Can I request or suggest a product or brand?
- Can you notify me when an “Out of stock” product is back in stock?