What is the policy in returning items at Sephora store?

If you have purchased items in our stores you may return it within 14 days in any store that sell that item within the same country/region.

We have a 14-day exchange policy from the purchase date , subject to the following terms and conditions:

1. Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
2. Items purchased as part of a set or a multi-item pack must be returned as a whole set.
3. Proof of purchase is required.

This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable.

You may click "Find a Store" to see where your closest Sephora store is located.