Why does my order status show 'Payment Pending'?

Typically, the 'Payment Pending' status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment. You can also check your bank account to see if the payment amount has been deducted.

Unable to reattempt payment or didn't get a payment failure email?
If the payment amount has not been deducted from your account, please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team here and we'll send you a link for another attempt at payment!

Paid but order status has not been updated after 24 hours?
If the payment amount has been deducted from your bank account, our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us here and select 'Order Whereabouts' as the concern.

Also read: How do I know if my order went through?