What if my item was missing, incorrect, unsealed, damaged, or faulty?

We're sorry that you’ve received a parcel with unsealed, damaged, incorrect or missing items/rewards! Please contact our Customer Service Team so that we can rectify and make things better. Fill up our webform here and select the issue as 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item'. Please also include the following details in your form: - Image of the Item/Parcel(s) received - Name of Item - Order Number Please do not dispose of or throw away any of the items you're writing in about! Sephora may arrange to collect the product. Also relevant: What is the return process?